We are Webro Cables and Connectors Ltd, Vision House, Meadow Brooks Business Park, Meadow Lane, Nottingham, NG10 2GD. We are committed to protecting and respecting your privacy.
What information do we collect from you?
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail, or otherwise. The information you give us may include your name, address, e-mail address, and phone number and financial information.
Information we collect from your use of the site. With regard to each of your visits to the site we will automatically collect the following information:
- The Internet Protocol (IP) address used to connect your device to the internet
- Whereabouts you connected to our service
- Your Internet Service Provider (ISP)
- What type of device you are using to access our service
Information we collect throughout our relationship. This is information relating to your preferences, interests, payment details, and purchase history.
Information we collect when you call us. If you call us we may collect the following information:
- The phone number used to call us
- A recording of all inbound and outbound calls
Information we receive from other sources. We are working closely with other organisations, including credit checking agencies for example, who may collect certain credit information about you.
Providing us with your details online. This is information you may choose to provide us with using the https://www.webro.com/contact-webro/ page on our site. It includes
your name, address, telephone number, email address and preferences for receiving
emails from us. Please let us know if any of this information changes so we can keep
our records up to date.
Why do we collect this information?
We process your personal information for the following reasons:
Pursuant to a contract. In order to:
- Process information at your request to take steps to enter into a contract
- Provide you with our products and services
- Process payments
- Make deliveries
- Maintain business and service continuity
Send service communications so that you receive a full and functional service
and so we can perform our obligations to you. These may be sent by email
or post or, if the circumstances require it, we may contact you by phone.
These will include notications about changes to our service
On the basis of your consent. Where we rely on your consent for processing this will be brought to your attention when the information is collected from you. We will only
contact you with direct marketing communications if you consent to us doing so and
you have the right to withdraw consent at any time. See the What are your rights?
section below for more information.
In our legitimate interests of providing the best service. To improve and grow our
business we will process information in order to:
- Provide you with a personalised service
- Improve our products and services
- Keep our site and systems safe and secure
- Understand our customer base and purchasing trends
- Defend against or exercise legal claims and investigate complaints
- Understand the eectiveness of our marketing
We will carry out analytics to improve our products and services as set out above. You
have the right to object to processing carried out for our legitimate interests. See the
‘What are your rights?’ section below for more information.
To comply with legal requirements. Such as those relating to:
- The provision of products and services
- Data protection
- Health and safety
- Anti-money laundering
- Fraud investigations
- Assisting law enforcement
- Any other legal obligations placed on us
How long do we keep hold of your information?
We will keep information about you for a maximum of 7 years after the end of our
relationship with you unless obligations to our regulators require otherwise, or we are
required remove such data from our records. We will keep telephone records up to 6
months from the time the recording was made.
Who might we share your information with?
For the purposes set out in the ‘Why do we collect this information?’ section above, we
will share your personal information with a number of categories of third parties, some
of whom we appoint to provide services, including:
- Suppliers and sub-contractors for the performance of any contract we enter
into with you
- Analytics and search engine providers that assist us in the improvement and
optimisation of our site
- Customer survey providers in order to receive feedback and improve our services
- Marketing platform e.g. Mailchimp to enable our marketing efforts
- Credit reference agencies and other credit agencies
Additionally, we will also share your information with any member of our group, which
means our subsidiaries.
We will also disclose your personal information to the relevant third party:
- In the event that we sell or buy any business or assets, in which case we will
disclose your personal data to the prospective seller or buyer of such business
- If we are acquired by a third party, in which case personal data held by us about
our customers will be one of the transferred assets
- If we are under a duty to disclose or share your personal data in order to comply
other agreements; or to protect the rights, property, or safety of our customers,
our regulator, or others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection and prevention
of money laundering and credit risk reduction
How is your data stored and kept secure?
At Webro, we take your safety and security very seriously and we are committed to
protecting your personal and nancial information. All information kept by us is stored
on our secure servers.
Where we have given you (or where you have chosen) a password that enables you to
access certain parts of our service, you are responsible for keeping this password
condential. We ask you not to share a password with anyone.
In limited circumstances, we may transfer your data outside the European Economic
Area (“EEA”). We will only do so if adequate protection measures are in place in
compliance with data protection legislation. We require companies we transfer data to
in the US to be signed up to certication e.g. Privacy Shield.
Once we have received your information, we will use strict procedures and security
features to try to prevent unauthorised access. More information is available by
What are your rights?
Where processing of your personal data is based on consent, you can withdraw that
consent at any time.
You have the right:
- To ask us not to process your personal data for marketing purposes. We will
inform you (before collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third party for such
- To ask us not to process your personal data where it is processed on the
basis of legitimate interests provided that there are no compelling reasons
for that processing
- To ask us not to process your personal data for scientic or historical research
purposes, where relevant, unless the processing is necessary in the public interest
- To request from us access to personal information held about you
- To ask for the information we hold about you to be rectied if it is inaccurate
- To ask for data to be erased provided that the personal data is no longer
necessary for the purposes for which it was collected, you withdraw consent
(if the legal basis for processing is consent), you exercise your right to object,
set out below, and there are no overriding legitimate ground for processing, the
data is unlawfully processed, the data needs to be erased to comply with a legal
obligation or the data is children’s data and was collected in relation to an oer
of information society services
- To ask for the processing of that information to be restricted if the accuracy
of that data is contested, the processing is unlawful, the personal data is no
longer necessary for the purposes for which it was collected or you exercise your
right to object (pending verication of whether there are legitimate grounds
- To ask for data portability if the processing is carried out by automated means
and the legal basis for processing is consent or contract
You can exercise these rights at any time by contacting us at 0115 972 4483, by
sending an email to email@example.com, or by writing to the Managing Director, at:
Webro Cables and Connectors Ltd
Meadow Brooks Business Park
Should you have any issues, concerns or problems in relation to your data, or wish to
notify us of data which is inaccurate, please let us know by contacting us using the
contact details above.
In the event that you are not satised with our processing of your personal data, you
have the right to lodge a complaint with the relevant supervisory authority, which is
the Information Commissioner’s Oce (ICO) in the UK, at any time. The ICO’s contact
details are available here: https://ico.org.uk/concerns/.
This policy may be updated from time to time. Please check back frequently to see any
This helps us to provide you with a good experience when you use our site and also
should be addressed to the Managing Director, at:
Webro Cables and Connectors Ltd
Vision House, Meadow Brooks Business Park
Nottingham, NG10 2GD
Alternatively, e-mail firstname.lastname@example.org, or you can call us on 0115 972 4483.